(1) Appointment Booking

You have the option of contacting us through our online presence and arranging an appointment for teeth whitening at our store. After completing the booking process, you will receive an email confirming the appointment you booked. Alternatively, you can also book an appointment at the store via WhatsApp, telephone, or Instagram. In addition, you will receive an appointment confirmation by SMS if you have provided your telephone number. In any case, booking an appointment is binding for you, even if you have not received confirmation by email or SMS.

 

(2) Conclusion of the Contract

Agreeing on and confirming the appointment does not yet constitute a binding contract for the cosmetic teeth whitening treatment. A binding contract for the cosmetic teeth whitening treatment is concluded exclusively on site at the store and solely with the operator of the respective store, who is not identical to KONZEPT WEISS Zahnaufhellung GmbH. The store operator acts in this regard in its own name and on its own account and has no relationship as a vicarious agent of KONZEPT WEISS Zahnaufhellung GmbH.

 

(3) Appointment Cancellation

It happens repeatedly that an agreed appointment must be canceled. We urgently ask you to notify us in good time if you are unable to attend an agreed appointment. You can easily cancel an appointment using the link provided in your confirmation email or confirmation SMS. Of course, you can also use any other means of communication to cancel an appointment, e.g. telephone, WhatsApp, or email.

 

(3.1) Cancellation Fees

The treatment appointment can be canceled or rescheduled free of charge up to 24 hours before the appointment. Since we are generally unable to reassign appointments canceled at very short notice or appointments not attended without prior notice, we must charge you a cancellation fee of €50.00 for the missed appointment. You remain entitled to prove that we incurred a smaller loss or that no damage or diminution in value occurred at all.

 

(4) REFRESH Card

After each treatment at our store, you will receive a so-called REFRESH Card. The REFRESH Card is valid for 3 months from the date of issue and grants you a discount on the subsequent treatment. The REFRESH Card is personalized and may only be redeemed by the person named on the card upon presentation of an identity document. The card is non-transferable; no replacement will be issued in the event of loss. If the follow-up appointment does not take place within 3 months, the REFRESH Card expires without replacement.

  

(5) Results Guarantee

We are convinced of our products and treatments and provide a results guarantee for all treatments with our Premium or Diamond packages. If the treatment result does not correspond to at least 2 shade levels, you will receive your money back! To claim the results guarantee, a comparison with the shade guide must be carried out by one of our employees immediately before and immediately after the treatment. If, contrary to expectations, the guaranteed whitening of 2 shades has not been achieved immediately after the treatment, you are entitled to make a guarantee claim. The results guarantee can only be claimed immediately after the treatment and before payment of the treatment costs; later complaints are unfortunately excluded.

 

(6) Liability

Our liability arising from the treatment contract is limited to intent and gross negligence, unless contractual obligations essential to the contract or the customer's physical integrity and life are affected.

 

(6.1) Tolerance

We perform teeth whitening using products tailored to your needs. However, we cannot guarantee individual tolerance. This applies in particular if you have not answered questions during the preliminary consultation sufficiently or truthfully. You are obliged to inform us before the treatment about allergies, contagious diseases, or infections, or to answer truthfully when asked.

 

(7) Data Protection

The customer data collected as part of arranging an appointment is stored by us and can be requested from us at any time easily, e.g. by telephone or email. The data will be deleted once the purpose has been fulfilled, after the business relationship has ended, or at your request. The legal basis for collecting and processing personal data is your consent pursuant to Art. 6(1)(a) GDPR and/or the necessity of collecting and processing the data to fulfill our contractual obligations pursuant to Art. 6(1)(b) GDPR. Further information about your rights can be found in the privacy policy at konzept-weiss.de.

 

As of: June 2025