Online Shop
We ship with DHL. Delivery takes 1 to 3 business days within Germany. Any differing delivery time and limited availability will be shown for the respective item.
You can email us at any time at: kundenservice@konzept-weiss.de. Alternatively, you can also contact us conveniently via our contact form.
In any case, we will answer your inquiry as quickly as possible.
We offer various payment options. You can pay with Visa, Mastercard, Maestro, PayPal, Amazon Pay, Apple Pay, American Express, or Klarna.
In the shipping notification, you have the option to track the delivery status of your package.
You have a 30-day return period from the date of purchase. Please note that opened and used hygiene products cannot be returned.
If your package arrived damaged, please contact our customer service team and provide them with your name, address, and order number. Our customer service team will then assist you and explain the necessary steps.
Would you like to return a product? Please do not hesitate to contact our customer service and explain your concern. Always provide us with your name, address, and order number to ensure your request is processed promptly.
If the product is defective, it would be helpful to include photos, as this enables our customer service team to process your case more quickly. You may use the shipping service of your choice for the return. Please pack the products in the original packaging and send them to the following address: KONZEPT WEISS Zahnaufhellung GmbH Siemesdyk 60 47807 Krefeld. You can find more information in our cancellation policy.
We are happy to assist you if you wish to cancel your order. Contact our customer service team with your name, address, and order number. If your order has not yet been shipped, we will cancel it. Otherwise, you can refuse delivery at the door or return it.